Efficient management of facilities is now more crucial than ever. The advent of the global pandemic has brought FM services from the periphery of a business to its core. Facility heads are now increasingly looking for an FM partner that can manage facilities systematically and reduce costs at the same time. With so many FM providers available to choose from, how do you select the right one for your business?
Before you draw up a checklist to select the right FM partner, you must understand your organization’s requirements. Being thorough with your demands and requirements will help you communicate your organization’s exact needs and ensure your goals are aligned with that of the FMS provider. Clear and concise two-way communication is key to successful facility management.
Once you’ve created a list of requirements that you’d want the FMS provider to fulfill, you can focus on choosing the right one for your business. Here’s what you need to consider when selecting the right facility management partner:
When you choose an FM partner to manage your facilities, you’re effectively placing your trust in another organization to care for something vital to your business’ success. You expect the FM provider to act as an extension of your team to save costs and help you achieve your set objectives.
When the FMS provider outsources the management of your facilities to another organization, it gives rise to a host of whole new problems. From paying hidden costs to dealing with loyalty and logistical issues, higher Turnaround Time (TAT) to the unsatisfactory resolution of anomalies, choosing an FM partner that doesn’t provide facility management in-house is a no-go.
On the other hand, FM partners who self-deliver their services enable leaner management structures, quicker turnaround time, and problem resolution. The FM partner also has greater accountability for outcomes and no hidden fees or additional costs.
Before you put pen to paper on a deal with an FM provider, ensure that the organization has prior experience managing facilities in your industry. The know-how of the FM partner will allow more cost-effective service delivery, mitigate potential roadblocks with ease, and bring in new ideas on how to better manage your property based on prior learnings.
An apt indication of the capabilities of an FM provider is the clientele acquired over the years and their reviews. Do your research, be thorough with the FM provider’s website, and reach out to the clientele to ensure that you’re choosing the right FM partner.
When choosing the right FM partner, look for one with its operations certified under an Integrated Management System (IMS). ISO certifications clearly indicate the FM provider’s ability to provide quality and efficient services in a consistent and reliabe manner.
So, what are the certifications you should look for when choosing the right FM partner?
ISO 9001: Under the ISO 9001 certification, the FM provider must meet the standards of quality management that include a strong customer focus, the motivation and implication of top management, a process-based approach, and continual improvement. The ISO 9001 certification ensures customers get quality and consistent service.
ISO 14001: No matter what industry an organization operates in, implementing standards that help protect the environment is a priority. With the ISO 14001 certification under its belt, be rest assured that the FM provider will partake in environmentally sustainable actions.
ISO 45001: Under the umbrella of the OHSAS 18001 certification scheme, FM providers have to ensure that Occupational Health and Safety standards are met. To fulfill the OH&S standards, companies focus on risk control factors by identifying and analyzing the likelihood and severity of hazards in the premises.
ISO 41001: Holding ISO 41001 certification means the FM provider can effectively demonstrate the efficient delivery of services to meet the set objectives of your organization. IS0 41001 certification is non-industry specific and is therefore applicable to all types of organizations.
ISO 50001: Under the ISO 50001 certification, FM providers meet the requirements to increase the energy efficiency of the operation with the implementation of an Energy Management System (EnMS).
When selecting the right FMS provider, it’s important to select one that understands your requirements to provide you a reliable facility management service program. This means the FMS provider should be able to engineer its capabilities to focus not just on the upkeep of services but also on increasing assets’ lifecycle. The goal is to go a step beyond to ensure the optimal energy performance for all your assets, allowing extended working life of your plants and equipment, reduced operational and safety risks, and maintenance of environmentally sustainable goals. Learn more about our Integrated Facility & Property Management Services.
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